Frequently Asked Questions

  • We don’t do a four month long web design process here. And to make a four week design process possible there is one thing you need to know… Preparation! Before I start working on your website I will need ALL the content. Yes, all of it. That means any text, images, products, pages, etc.

    I suggest booking your design date enough in advance that you can make sure you get all your information and content is prepared BEFORE your design start date.

    “But what if I need to change or edit something?” you might ask. Yes, you can make edits! I will have a Google Drive folder where you put all the content, so if something needs changed or edited, just make those changes in the appropriate document in the folder and I will update the website while I am working on the design. Or, you can take advantage of the review phase in the design process to make edits and changes.

    The main thing is that if you ask me “hey, can you add another page for ___” 2 days before your site is supposed to launch, chances are it can’t be finished in time for your scheduled launch date.

    Now, if there’s a page or content you want added to the website after your website is launched, I am more than happy to help you with this! You can get on my calendar for hourly website updates/management or book a VIP Day. Check out the FAQ section on updates & edits :)

  • This is a four week website process!

    Before your design start date I will give you some ‘homework’ to complete before we start working on your website. The homework is crucial, because that is what allows me to actually design a website in four weeks and it helps me get to know you, your business, and your customers before I even start designing. This process really centers the website design around each business as an individual, and makes the site customer-focused. I’m not just designing any ol’ website, I’m designing for YOUR customers.

    During the first design week, I will do all the basics for the website and fully design the home page. I start with the home page because it’s like the front door to your business - the first thing your customers see. If I nail the homepage and you love it, the rest of the website easily follows.

    The remaining weeks are all in the details. I’ll finish out the rest of the website so you can review it as a whole. This time is dedicated to your feedback and me implementing that feedback. It’s your time to tell me anything you love or hate, and request any changes. I’ll also use this time to test functionality, finish style tweaks, and polish the design.

    Then it’s launch time baby! On the Friday of the fourth week, after you pay your final invoice, I will transfer website ownership over to you and we share you brand new website with the world!

  • Yes, I work on a payment plan! I do 20%, 40%, and 40% payments. Let me explain how this works:

    The first 20% payment is due when you book ($700). It’s basically a booking deposit and saves your spot on my calendar.

    The second payment, 40% ($1,400) is due on your design start date. This must be paid before I start working on your website.

    The final 40% payment ($1,400) is due on your launch date. Again, this must be paid before I transfer website ownership over to you and before your website is launched.

    Don’t want to sit around and wait to receive the invoice to stay on time with the design process? Neither would I! You have the option to save your billing info when you pay the first deposit invoice and you can be automatically billed without having to go in and manually pay each invoice.

    If you’re one of those people that don’t like doing payment plans (I’m like that too) you can pay in full as well. Just email me and let me know, and I will send you an invoice for the full payment. You will automatically be enrolled in the payment plan so please be sure to inform me when you book that you’d like to pay in full.

  • To be fair to you, and every other client in the design calendar, I stick firmly to my design schedule. All my clients would be upset if I pushed back their design date because a client earlier in the schedule wasn’t ready.

    If you’re worried you won’t be able to meet the content deadlines, send me an email (peyton@soulmana.co) and I’ll let you know the next available date in my design calendar.

    Please note, 6 business days or later after booking, there are financial repercussions to changing your design date.

    Your 20% deposit holds your place in the design calendar, and that spot is no longer available to be booked by anyone else. If you change your design date within 5 business days of booking your spot, your deposit will be used to hold your new date in the design calendar.

    If you change your design date 6 business days or later after booking, your deposit cannot be used towards another design date and will not be refunded.

  • es! If your existing site needs a refresh, we’ll do it through either a VIP Design Day or a Full Website Design Package — depending on the level of change you need.

    If you’re looking for quick updates (like a new homepage layout, updated sections, refreshed styling, or improved flow), a VIP Day is perfect.

    If your site needs a full overhaul — new strategy, new design direction, new pages, or a platform switch — that falls under my Full Website Design Package.

    Not sure which one fits your project? Just reach out and I’ll help you choose the best option for your goals.

  • I offer ongoing updates and small edits exclusively for past clients who have worked with me through a Full Website Design or a VIP Day.

    If you have a list of changes or multiple edits you want completed, a VIP Design Day is usually the best option because we can complete everything efficiently in one focused session.

    If you’re a past client needing smaller tweaks here and there, I also offer limited hourly support by request.

    Not sure which option is right for you? Just reach out and I’ll point you in the right direction.

  • Shopify - Shopify is best for e-commerce websites (ie: you sell stuff on your website) and it is very affordable, even when starting out. If you are going to work with me to design your online storefront, wait to sign up as I will create the Shopify store for you which gives me more ability to build and less work for you.

    Squarespace - Best for websites that don’t sell products online. This affordable website platform is super user-friendly with lots of design capability. If you plan on working with me, wait to sign up and I will create the website for you which will give you 20% off your first year with Squarespace.

    Canva - my favorite, easy to use design software. They offer a free version which is great for basic use. If you want to use Canva for creating social media content or plan to use it frequently, I recommend their Pro plan. I use Canva ALLL the time for everything and I use it to create almost all of my social media posts. They also have great templates which makes it super easy and less time consuming to create content.

  • I typically book projects one to two months in advance and I only take one client at a time. If you have a specific timeframe in mind, it is best to reach out early so we can secure your preferred start date.

  • You will receive a full checklist inside your Welcome Packet, but here is a quick overview of what you will need before we begin.
    Branding, photos, any website copy you want to include, your completed questionnaire, and logins for your platform and domain. All content is due by the Thursday before your start date so I can begin designing right away on Monday.

  • Yes. Every client receives access to a private training library with step-by-step video tutorials for your platform. You will know exactly how to update photos, swap out text, add products or blog posts, edit navigation, and make changes as your business grows.

  • Yes. Once your website is live and your final invoice is paid, the site is completely yours. You will have full ownership of your domain and your platform subscription. I simply step out after launch and you take over the keys to your new online home.

Don’t see your question answered?

Send me an email (peyton@soulmana.co) with your question and I’ll get back to you as soon as I can!